Return Policy for Millie’s Treat Box
30-Day Satisfaction Guarantee:
We want you and your furry friend to be delighted with your purchase from Millie’s Treat Box. If for any reason you are not satisfied, we offer a 30-day satisfaction guarantee from the date of purchase.
How to Initiate a Return:
- Contact our Customer Service team at sales@milliestreatbox.co.uk to request a return authorization.
- Please provide your order number, the reason for the return, and any relevant details.
- Once your return is authorized, you will receive instructions on how to return the item.
Return Conditions:
- Items must be returned in their original packaging, unopened, and unused.
- Returns must be postmarked within 30 days of the original purchase date.
- The customer is responsible for return shipping costs, except in cases of damaged or defective items.
Refund Process:
- Once your return is received and inspected, we will issue a refund to the original payment method.
- Refunds are typically processed within 5 business days after receiving the returned item.
Exchanges:
At this time, we do not offer direct exchanges. If you need a replacement item, please follow the return process, and a new order can be placed.
Damaged or Defective Items:
In the rare event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, including any applicable shipping costs.
Contact Us:
If you have any questions or concerns about our return policy, please reach out to our Customer Service team at sales@milliestreatbox.co.uk.
Thank you for choosing Millie’s Treat Box!
